A phone call during business hours. The phone is faster than anything else between 8 AM and 5:00 PM Central on a weekday. After hours, email is logged and routed first thing the next morning.
For active customers on a job in progress, yes — your project lead's direct number is on every document we hand you, and they answer it. For new inquiries, we work business hours. The honest answer is that fumigation and calibration aren't emergency-response trades, and we don't pretend otherwise.
No. The office reroutes — you don't have to figure out our org chart. Tell us what's in front of you and we'll move it where it belongs.
You can, and folks do. We'd still appreciate a call ahead so the right person is around when you arrive — particularly for monitor drop-offs or anything that needs a quote on the spot.
